Support

Talk to someone who knows the product.

Every account has a named contact rather than a ticket queue. Most questions are answered below; if yours isn't, we reply within one working day.

How to reach us.

01

Customer support

Every account has a named contact rather than a ticket queue. Write to us and you will hear back within one working day, usually the same one.

02

Implementation help

Loading templates, mapping approval chains, adding a new team. Your onboarding contact stays on the account after go-live, so you are not explaining your setup again.

03

Security and compliance

Security review documentation, certificates and data processing terms are available on request for your procurement or infosec team.

Support and account questionsbusiness@legatioinfo.com

Answers to what gets asked most.

If your question is here, you do not need to wait for us.

Is a document signed on Legatio legally binding?

Yes. Legatio supports Class 3 Digital Signature Certificates and Aadhaar eSign, both recognised under the Information Technology Act, 2000. Every executed document carries a tamper-evident audit trail recording who signed, when and from where, which is what a court or an auditor will actually ask to see.

Do the people we send agreements to need an account?

No. A counterparty, candidate or vendor opens a secure link, signs in their browser and is done. There is nothing to install, no account to create and no licence to buy for them.

How long does it take to get started?

Most teams are live on their first workflow within two weeks. Implementation means loading your existing templates and approval chains, so the work is mapping what you already do rather than designing something new.

Can we use our own templates and clause language?

That is the intended way to run Legatio. Your legal team publishes the templates with the clauses, approvers and usage limits already set; everyone else picks from that library and cannot draft around it.

Where is our data stored, and who can see it?

Documents are encrypted in transit and at rest, and access is role-based, so a person sees the agreements their role covers and nothing else. The platform is ISO 27001, ISO 9001 and ISO 27701 certified and aligned to the DPDP Act. Enterprise plans can set data residency and retention policies.

Can we export everything if we stop using Legatio?

Yes, at any time and in bulk. Every executed agreement exports with its audit trail attached, without needing us to run it for you.

What happens if a signature fails or a DSC token stops working?

The document stays exactly where it was in the workflow and nothing is lost. Support can see the failure state on the agreement and, in most cases, tell you which end the problem is on before you have to investigate it.

Do you integrate with the systems we already use?

Integrations are part of the roadmap and are scoped per account on the Enterprise plan. If an agreement in your business always starts or ends in a particular system, tell us which one when you get in touch.

Still stuck? Send us the details.

Tell us which agreement is holding things up and who is meant to sign it. That is usually enough for us to help on the first reply.

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